Communication Standards
We understand how important it is to complete the communication loop among all parties involved in each case. That’s why we proactively communicate with payers, adjustors, nurse case managers, employers, referring physicians, specialists, and patients.
As a general rule, we provide the following communication to our customers:
- Faxing and/or mailing medical and therapy progress notes to all necessary parties in every workers’ compensation case
- Assisting in managing claims throughout the continuum of care (from referral to case closure), thereby expediting return-to-work and healthy, positive outcomes
- Providing information on each stage of a patient’s treatment plan, such as:
- Scheduled and missed appointments
- Changes in a diagnosis
- Changes in the course of treatment
- Subsequent referrals
- Length of the case
- Return-to-work restrictions
- Making welcome calls to new customers to determine their post-visit communication needs and expectations
- Making a proactive reminder call to each AMS patient 24 hours in advance of an appointment
- Calling patients within 24 hours of a missed appointment to reschedule
Our communication ability is flexible. Whenever customers have specific needs, we tailor our communication feedback loop to meet them.
Learn more about our Clinical Services.
Learn more about our Administrative Services.